PAYMENT METHOD

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments from international customers via Visa, MasterCard, PayPal, Shop Pay, and Google Pay.

IS IT SAFE TO SHOP ONLINE USING MY DEBIT CARD OR CREDIT CARD?

All credit card, Debit Card, Paypal, Shop Pay and Google Pay transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

WHAT SHOULD I DO IF MY PAYMENT FAILS?

If your payment fails, please try again and make sure that:

Your account details, billing address, and password (for net banking) are correct.

Your internet connection is stable.

If your account has been charged despite the payment failure, the amount will usually be refunded to your bank account within 7 business days.

For any questions, feel free to email us at Customercare@hemstitchofficial.com or call us with your order number.

I SEE DEBIT TRANSACTIONS IN MY BANK STATEMENT FROM hemstitchofficial.com, BUT I HAVE NEVER SHOPPED WITH hemstitchofficial.com WHAT DO I DO?

1. Verify with authorized users (family members, colleagues, or employees) who may have made purchases on your behalf.

2. If the charge remains unrecognized, please report it within 60 days of the transaction date for investigation.

We’re committed to resolving unauthorized transactions promptly. Contact us for assistance.